Privacy Policy
Last updated on 19 Nov 2025
This privacy policy sets out how JCS CH GmbH ("RemityMe", "we", "us" and "our") uses and protects any information that you give RemityMe when you visit our website and use our Services located at https://remityme.com.
RemityMe is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By engaging with our website located at https://remityme.com and our Services, you acknowledge you have read and understood this Privacy Policy. Data protection laws require companies to describe their role and responsibility when handling personal information.
JCS CH GmbH, a company incorporated in Switzerland, handles Digital Currency transactions originating from the EEA. RemityMe is the data controller for digital currency transactions. We provide instructions to process such transactions on the website and Services located at remityme.com, and to handle various administrative and organisational matters on our behalf related to such transactions.
As data controllers, we determine the means and purposes of processing data in relation to digital currency transactions. If you have any questions about your RemityMe Account, your personal information, or this Privacy Policy, please direct your questions to support@remityme.com.
Acceptance of This Privacy Policy
By accessing and using our Services, you signify acceptance of the terms of this Privacy Policy. Where we require your consent to process your personal information, we will ask for your consent to the collection, use, and disclosure of your personal information as described further below. RemityMe may provide additional "just-in-time" disclosures or additional information about the data collection, use and sharing practices of specific Services. These notices may supplement or clarify RemityMe's privacy practices or may provide you with additional choices about how RemityMe processes your data. If you disagree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of our Services.
The Information We Collect About You
We value your trust. In order to honour that trust, RemityMe adheres to ethical standards in gathering, using, and safeguarding any information you provide.
We may collect the following information when you use our Services:
- Personal Identification Information: Full name, date of birth, age, nationality, gender, signature, utility bills, photographs, phone number, home address, and/or email.
- Formal Identification Information: Passport number, driver's license details, national identity card details, photograph identification cards, and/or visa information.
- Transaction Information: Information about the transactions you make on our Services, such as the name of the recipient, your name, the amount, and/or timestamp.
- Employment Information: Office location, job title, and/or description of role.
- Online Identifiers: Geo location/tracking details, browser fingerprint, OS, browser name and version, and/or personal IP addresses.
- Usage Data: Survey responses, information provided to our support team, public social networking posts, authentication data, security questions, user ID, click-stream data, and other data collected via cookies and similar technologies. Please refer to our cookies policy for more information.
How We Use Your Personal Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To maintain legal and regulatory compliance
Some of our core Services are subject to laws and regulations requiring us to collect and use your personal identification information, formal identification information, financial information, transaction information, employment information, online identifiers, and/or usage data in certain ways. When you seek permissions to raise Digital Currency buy and sell limits associated with your RemityMe Account, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk as required under applicable law.
To enforce our terms in our user agreement and other agreements
RemityMe handles very sensitive information, such as your identification and financial data, so it is very important for us and our customers that we are actively monitoring, investigating, preventing, and mitigating any potentially prohibited or illegal activities, enforcing our agreements with third parties, and/or violations of our posted user agreement or agreement for other Services.
To provide our Services
We process your personal information in order to provide the Services to you. For example, when you want to buy Digital Currency, we require certain information such as your identification, contact information, and payment information. We cannot provide you with Services without such information.
To provide Service communications
We send administrative or account-related information to you to keep you updated about our Services, inform you of relevant security issues or updates, or provide other transaction-related information.
To provide customer service
We process your personal information when you contact us to resolve any questions, disputes, collect fees, or to troubleshoot problems.
To ensure network and information security
We process your personal information in order to enhance security, monitor and verify identity or service access, combat spam or other malware or security risks, and to comply with applicable security laws and regulations.
For research and development purposes
We process your personal information to customise, measure, and improve our Services and the content and layout of our website and applications, and to develop new services.
To enhance your website experience
We process your personal information to provide a personalised experience, and implement the preferences you request.
To engage in marketing activities
Based on your communication preferences, we may send you marketing communications to inform you about our events or our partner events; to deliver targeted marketing; and to provide you with promotional offers based on your communication preferences. You can opt-out of our marketing communications at any time.
Please note that we do not knowingly request to collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, RemityMe will require the user to close his or her account and will not allow the user to continue buying or selling digital currencies.
How We Protect Information Provided
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number), your information is sent over an authenticated and encrypted connection using Transport Layer Security (TLS).
We store your personal information only on servers with limited access that are located in controlled facilities, and use a variety of technologies and procedures intended to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Nonetheless, no communication via the Internet can ever be 100% secure, and no security measures can ever be assured to be effective.
Accordingly, you are advised to use caution and discretion when determining what personal information to disclose to us.
Use of Cookies
Cookies are small files, typically of letters and numbers, downloaded onto your computer or mobile device when you visit certain websites. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Please refer to the RemityMe Cookie Policy for more information about our use of cookies.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
When RemityMe is acting as a data processor, we will only process personal information in accordance with the instructions given by the data controller. When RemityMe is acting as a data controller, we will act in accordance with your permission to offer you our services and as otherwise instructed by you.
If you would like to discontinue receiving communications from us, you may update your email preferences by using the "Unsubscribe" link found in emails we send to you or by contacting us at support@remityme.com.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
Rights in Relation to the Use of Your Personal Information
Rights of access, correction, and deletion
You have a right of access to the personal information that we hold about you under European data protection legislation, and to some related information. You can also require any inaccurate personal information to be corrected or deleted.
Right to object
You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information in some other circumstances.
Right to withdraw consent
You have the right to withdraw your consent to the processing of your personal information collected on the basis of your consent at any time. Your withdrawal will not affect the lawfulness of RemityMe processing based on consent before your withdrawal.
Right to erasure
You have the right to request erasure of your personal information that: (a) is no longer necessary in relation to the purposes for which it was collected; (b) was collected in relation to processing that you previously consented to, but later withdrew such consent; or (c) was collected in relation to processing activities to which you object.
Right to data portability
If we process your personal information based on a contract with you or based on your consent, you may request to receive your personal information in a structured, commonly used and machine-readable format.
Right to lodge a complaint
If you believe that we have infringed your rights, we encourage you to contact us first at support@remityme.com so that we can try to resolve the issue or dispute informally. You can also complain about our processing of your personal information to the relevant data protection authority.
Storage of Your Personal Information
RemityMe will try to limit the storage of your personal information to the extent that storage is necessary to serve the purpose(s) for which the personal information was processed, to resolve disputes, enforce our agreements, and as required or permitted by law.
Information from Third Party Sources
From time to time, we may obtain information about you from third party sources as required or permitted by applicable law, such as public databases, credit bureaus, ID verification partners, marketing partners, and social media platforms. Information obtained about you from public databases and ID verification partners is used for purposes of verifying your identity.
Please refer to our AML Policy for further details.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time, and when required by law, we will notify you of changes to this Privacy Policy. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Services prior to the change becoming effective.
Your continued use of our Site after any such changes constitutes your acceptance of the new Privacy Policy. If you do not agree to abide by these or any future versions of the Privacy Policy, you do not have permission to use or access (or continue to use or access) our Site and Services.
Contact Us
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please reach out to us from our contact info given below.
If you believe that any information we are holding on you is incorrect or incomplete, you can contact us immediately at the contact information given below. We will promptly correct any information found to be incorrect. Questions or comments regarding this Privacy Policy can be submitted to RemityMe by email:
Physical Address: Gartenstrasse 6, 6300 Zug, Switzerland